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 General Information
Placing An Order

Order Acceptance

All orders are accepted subject to our delivery terms. If for any reason Bankers® cannot meet the required delivery, you will be contacted by a Customer Service Representative. All orders are subject to credit approval.

Changes and Cancellations

Bankers® will not accept changes to an order unless made in writing and acknowledged by a Customer Service Representative. Cancellations must be requested in writing and approved by Bankers®. Canceled orders will be subject to charges for work completed before cancellation.

Change of Copy ∙ Change of Ink Color

A copy change charge of $10.00(g) applies to each additional ad copy in a given order. If a quantity falls below the specified product minimum shown, then an under minimum charge of $15.00(g) will apply instead of the change of copy charge. A change of ink charge of $10.00(g) applies when an imprint color is changed on any portion of an order. This change must be for at least the minimum quantity shown on that item, otherwise there will be a less than minimum charge of $15.00(g).

Co-op Policy

All co-op programs must be approved and renewed annually in writing. Total quantity used during a program year must exceed the end quantity shown for each item used. Co-op orders qualify for end column pricing with a release charge of $10.00(g) per release.

Copyright Notice

All copy or material sent for use in producing an order, will be accepted by Bankers® as being submitted in full compliance with all applicable laws regarding trademark, copyright, right of privacy, patent or similar protection. The customer, by submitting such copy, represents that our use on the items orders will not violate any such laws, and Bankers® hereby disclaims any liability for compliance with such laws in the use of the customer’s copy or material. The customer hereby agrees to hold Bankers® harmless to any damages arising as a consequence of our use of said copy.

E-mail

Orders and artwork can be sent to us via 
E-mail. E-mailed orders will be considered an original, and as such, the legibility, completeness and accuracy of the order and artwork will be the distributor’s full responsibility. Bankers® cannot be responsible for transmission malfunctions and/or ISP down time. Confirmation of receipt of E-mail will be the distributor’s responsibility.

Faxed Orders

Faxed orders are originals. If you confirm via mail, be sure to mark on your mailed order “Confirmation of Fax”.

Guarantee

We unconditionally guaranty our products against manufacturer’s mechanical defects. Ballpoint pen refills have a minimum shelf life of approximately 2 years. Battery powered products will be shipped with fresh batteries; however, we cannot guarantee the longevity of the battery since it is totally dependent upon usage.

Handwritten Order

We assume no responsibility if a handwritten order is misinterpreted. Please have your imprint copy type set. If it is not, we will set type, fax you a paper proof and invoice $10.00(g). A typesetting charge of $15.00(g) will be incurred on screen printed items if type is not provided camera-ready.

Minimums

Minimums are specified for each product. The absolute minimum is one half the catalog quantity shown. An under minimum of $15.00(g) applies when your order for given imprint is less than the minimum quantity shown; even if that order is part of a larger order whose total quantity is above the minimum. 

Order Confirmation

When sending confirming orders, indicate this on the purchase orders. We will not be responsible for duplicates, if confirming orders are not marked accordingly.

Over & Under ∙ Unimprinted Merchandise

All imprinted orders are subject to a +/- 5% printing variation. For exact quantity add $20.00(g). Unimprinted merchandise will be billed at the end quantity price.

Production Time

Normal production is approximately 7-10 working days. Changes to product specifications or packaging may impact delivery time. Orders requesting shipment in less than 7-10 days are subject to rush charges. Rush delivery dates must be accepted by factory and a rush charge will apply. The charge will depend on the amount of prep and overtime required to fulfill the request. Rush orders should be clearly marked and should grant factory permission to use an express shipping method.

Prices

Prices are subject to change on 30 days notice. Written quotations are valid for 60 days, unless otherwise specified. Prices are FOB factory in NJ.

Quotations

Quotations issued by Bankers® are for price and delivery only and do not guarantee automatic acceptance of order. Verbal offers are not binding until they are confirmed in writing by Bankers®.

Returns ∙ Replacements

Any return (for repair, replacement or credit) must be approved in advance. Merchandise returned without authorization will not be accepted. A restocking charge of 20% plus any applicable freight may apply. 

Terms

Our terms are 1%/10 net 30. We accept VISA, MasterCard and American Express. All payments must be in US funds.

Trademark Notice

The artwork, designs and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of decorated products available. They are not intended to represent that the products are either endorsed by or produced for the owners of the artwork, design or trademark.

Artwork Requirements

Please provide us with clean, sharp, black and white artwork. For multi-colored imprints, color separated art with registration marks are required. Digital artwork can be provided on a Floppy Disk, CD or can be E-mailed to us in either Mac or PC format. Artwork should be in vector format with any associated type converted to outlines. Our preference is that artwork be submitted in Adobe Illustrator® format. Digital files should be accompanied by a hard copy printout (or faxed to us in advance) to ensure accuracy of transmission. Distributor name and P.O. number should appear on the cover sheet of any E-mailed artwork. Artwork received in any other format will not be regarded as camera-ready art and a charge of $40.00(g) per hour will apply.

Clip Imprint

We have the ability to print the clip of certain pens. For this option, there is a $30.00(e) set-up charge in addition to a $.13(g) net per color running charge.

Color Match

We provide a wide variety of standard imprint colors. If you require or specify a particular PMS color that you want us to match, we offer two options. For $15.00(g) we can provide a “close to” color match or, if an exact match is required, a PMS color match charge of $30.00(g) applies.

Crown Printing ∙ Epoxy Doming

Some pens have the ability of having a crown imprint. For this option, a set-up charge of $30.00(e) per color, plus a $.13(g) per color running charge (maximum of 2 colors) applies. Pens that have a metal crown must have a background color applied before the crown can be printed. The added cost for a background color is $.20(g). A crown imprint may be covered with a clear epoxy for an additional $.20(g) per piece.

Imprinting

Items that are screen printed include a one color imprint on the barrel. Some items also have the ability to be laser engraved. Please see laser engraving information for details.

Logos ∙ Type Setting ∙ Union Bug

We offer a Free Trademark Reproduction Service if camera-ready artwork is supplied. There are NO screen charges. However, if we are required to set type on any screen printed or pad printed product, a typesetting charge of $15(g) will apply. We prefer type be sent to us in Adobe Illustrator® format with type converted to outlines, although standard text for screen printed orders can be sent to us in Microsoft Word format. Any special type should be specified. If a special typeface (not in our existing library) is requested, additional costs may apply. If none is specified, our standard typefaces will be used. If camera-ready or digital artwork is being supplied, we will size artwork according to our Art Department’s discretion unless otherwise instructed. We are a Union-Shop. Our union bug can be screen printed at no additional charge on any of our USA-Made products.

Multi-Color Printing

Some items have the ability to be imprinted in more than one color. The cost for a second color imprint is $30.00(g) set-up plus $.11(g) running. Minimum 500 units. Call factory for large quantity quotations.

Screen Printed Proofs

Copy will be arranged according to the instructions on the purchase order or in our Art Department’s best judgment, if no instructions are provided. If there is any question as to layout or how the finished imprint will appear, a proof should be requested. The cost for a 1-color screen printed proof is as follows:

Paper Proof: $10.00(g)
Merchandise Proof: $20.00(g) plus cost of product & freight
Proofs requiring more than one image or imprint color will be increased proportionately.

Speculative Samples
$45.00(g) per color plus cost of product and freight

Shipping

Shipping ∙ Insurance ∙ COD

Shipments are made via UPS where possible. UPS does not deliver to Post Office boxes. We cannot guarantee transit times once the shipment leaves our factory. Insurance is added to freight charges and included in the total transportation charges when billed. Claims for lost or damaged goods are settled independently of carrier’s settlement of insurance claims. All claims must be made within 7 days from receipt of the merchandise. Orders that do not request a specific shipping method will be shipped via the most economical method to meet an in-hands date. A handling charge of $15.00(g) will be added to transportation charges for each COD destination within a given order. 

Split Shipments ∙ Drop Shipments

Subsequent shipments of an order after the initial release incur a split shipment charge of $10.00(g) per release. For orders being shipped to multiple destinations, a drop shipment charge of $10.00(g) applies for each additional destination.

Pre-printed labels must be provided by distributor for each quantity of pens to a location; otherwise there will be a charge of $.50(x) per label.

Laser Engraving

Laser engraving is the process whereby an imprint is permanently etched into the finish of a product. The imprint area for each item is indicated on each page. Unless otherwise directed, we will lay out the imprint to make the most effective use of the available image area.

Any laser engraved order requiring straight line type will be set by Bankers® in one of our standard laser fonts. Any electronic type sent to Bankers® for use in laser engraving, must be in outline form and will be considered a logo and will incur a logo running charge of $.30(g). If not in outline form, a digitizing charge of $40.00(g) will also be charged. We prefer digital artwork to be in Adobe Illustrator, Macintosh format. 

The following additional charges apply to laser engraving:

Custom Typeface ∙ Custom Logo ∙ Union Bug
Each requires a one-time digitizing/make-ready charge of $40.00(g) in addition to a running charge of $.30(g).

We are a Union Shop (Local 517S UFCW AFL-CIO). Our union bug can be laser engraved for an added cost of $.20(g) per piece.

Extra Lines of Copy ∙ Stock Slogan

We have the ability to laser engrave more than the included line of copy on certain products. On those products, additional lines of text are available for $.05(g) per line. Products that do not include a stock slogan included in their cost can have a stock slogan for an additional $.05(g).

Laser Rotation

We have the ability to laser engrave images on certain products larger than the standard size imprint area. To accomplish this, we must rotate the product during the lasering process. For each additional rotation, there is a set-up charge of $40(g) and a running charge of $30(g) per piece.

Oxidation

Oxidation is the process whereby the laser engraved image is darkened to provide greater contrast. This feature is included in the price of any product when oxidation is warranted.

Personalization

A charge of $.50(g) per name applies. Lists should be submitted on a computer disk in a single column, preferably in Microsoft Word format. If only a written list of names is submitted, a charge for the inputting of the list will be $30.00(g) per hundred names (or part thereof), and a paper proof will be provided and charged at $20.00(g) per page maximum 40 names per page.

Laser Proof

Merchandise Proof ∙ Spec. Samples
Straight Copy: $20.00(g) + item cost
Logo: $25.00(g) + $40(g) digitizing charge + item cost

If changes are made to a submitted proof necessitating a revised or additional proof, the charges will be repeated.

Paper Proof
Straight Copy: $15.00(g)
Logo: $20.00(g) + $40(g) digitizing charge

If changes are made to a submitted proof necessitating a revised or additional proof, the above charges will be repeated.

Paper proof requiring laser rotation
Add an additional set-up charge of $25.00(g).


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